Expertise, Specialities, Competencies ...
Considerable experience in managing large multi channel centres involving affinity management.
The understanding gained is now used to help to develop the skills in others to ensure that "Call Centres" can be a great place to work.
Programs delivered globally.
Passionate about great service.
Always trying to create the understanding in others of the many chances that we all get "to make a difference", and the lasting effects that can have.
Understanding the way that we think, and the ability to create the drive and motivation necessary to be the "best possible" version of ourselves, are key to new and improved performances...Often that we may have previously thought impossible.