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Ian M.  
A Consultant from Newcastle upon Tyne, United Kingdom

Organisation & People Development Consultant

Ian M. United Kingdom
Expertise, Specialities, Competencies ...
Ian's Consulting Portfolio

Customer Care, Service * 26 Years

Ian has worked in the service industry for many years and customer service is a passion of his. His ultimate aim is to achieve a global change in the levels of customer service available.

  +36   +8
Sales - Specialised * 26 Years

Ian worked in a sales relationship role for 6 years and managed a sales team for 7 years as well as train in the subject.

  +12   +6
Management * 26 Years

Although not a formally educated specialist on management subjects, Ian has become a professional in this area having worked in a management role for many years and trained for the last 17 years

  +44   +5
A professional Consultant, here ...
Ian M.'s Profile

Organisation & People Development Consultant

Ian is a dedicated and committed Human Resource Consultant specialising in sales, customer service, call centre, coaching, HR and leadership & management skills training.

Ian is a member of the CIPD (Chartered Institute of Professional Development, has a degree in Business Coaching and is a qualified Performance Coach. He is also Kaizen trained and a qualified SDI practitioner and NLP Practitioner.

Ian’s initial background is in sales and service, having previously undertaken the roles of a key account manager, mortgage specialist and manager of personal lending team within a major international finance company. Ian then moved into the HR department, were for several years he undertook various roles, the last role being national training and development manager.

Ian has been a self-employed training consultant for the last 9 years. He is a Director in his own training company based in the UK and works closely with like-minded, expert professionals. This company deals with major clients in the UK and Europe as well as many clients in the Middle East (see below).

He works extensively in the UK, Europe and the Middle East.
Recent projects have taken Ian to the Middle East on numerous occasions, working in places such as Dubai, Abu Dhabi, Qatar and Saudi Arabia with delegates from Oman, Kuwait, Qatar, Saudi Arabia, Bahrain, UAE, Sudan and Nigeria. He has designed and delivered courses for Call Centres, Service and Sales, Management and Leadership skills, Recruitment & Selection, Job Evaluation, Human Resource Management and Internal Consultancy amongst many others. He is very familiar with the working practices, cultures and customs in this region of the world and thoroughly enjoys working there.

He has had many years of experience tailoring programmes to address organisational issues for their managers - especially focussing on the communication, leadership, development, and personal skills elements. Additionally, he uses an consultative approach to work with organisations to evaluate their culture and advise on strategic changes to enable their staff to implement changes in behaviour as well as skills sets.

Ian strongly believes that the learning experience should be fun and always creates a professional, energetic and interactive atmospheric in all his training. He employs the latest accelerated learning techniques and is qualified in Kaizen training methodologies. People learn by doing and having fun in the process therefore, Ian’s courses are highly interactive and practical and never dull!

Specialist Areas

* Sales Manager Development
* Performance Management
* Customer Service Excellence Training
* Leadership Development
* Team Development
* Sales Training
* Coaching to Excel
* Human Resource Management
* Behavioural Awareness
* Training Team Development
* Communications Skills
* NLP Training
* Call Centre Training
* Consultancy Skills
* Time & Stress Management
* Problem Solving & Decision Making
* Emotional Intelligence
* Presentation Skills

Ian’s clients include:

Avis, Aviva, Barclays Bank, Barclaycard, British Telecom, NOA Media Services, DNV, AXA Insurance, Vodafone, SCA Hygiene, Bank of Scotland (HBOS), Scottish Widows, EDF Energy Ltd, Dept of Health, DHL, Almi Tankers, Reckitt-Benckiser, Federal Mogul, Tesco Bank, Cognizant, Newcastle College, DHL Tradeteam, AFA Press, Lancashire CC, East Herts CC, Celegene, Santander, HSBC, Hugh Baird College, Wilo, Informa, Standard Chartered Bank, Lloyds Bank, Greenwich School of Management, Credit Agricole, British Gas, UK Power Networks, Orange, QTEL, Qatar Petroleum, Etisalat, SABIC, ADNOC, Saudi Telecom, Saudi Electric, Institute of Banking KSA, Saudi Aramco, National Commercial Bank (KSA), Dubai Electric and Water Authority (DEWA), Qatar Gas, Bahrain Specialist Hospital, Saudi Snack Foods (Pepsico), DP World, The Kuwait Fund, Hoerbiger, Bank Dhofar, GAC and Dragon Oil.
Ian Travels From
Newcastle upon Tyne, United Kingdom

Compact and to the point
Ian's Milestones

Consulting Experience / Worked In
Consulting Clients
ADNOCAFA PressAXA InsuranceAlmi TankersAvivaBahrain Specialist HospitalBank DhofarBank of Scotland HBOSBarclaycardBarclays BankBritish GasBritish TelecomCelegeneCognizantCredit AgricoleDHLDHL TradeteamDNVDP WorldDept of HealthDubai Electric and Water Authority DEWAEDF Energy LtdEast Herts CCEtisalatFederal MogulGAC and Dragon OilGreenwich School of ManagementHSBCHoerbigerHugh Baird CollegeInformaInstitute of Banking KSALancashire CCLloyds BankNOA Media ServicesNational Commercial Bank KSANewcastle CollegeOrangeQTELQatar GasQatar PetroleumReckitt BenckiserSABICSCA HygieneSantanderSaudi AramcoSaudi ElectricSaudi Snack Foods PepsicoSaudi TelecomScottish WidowsStandard Chartered BankTesco BankThe Kuwait FundUK Power NetworksVodafoneWiloAvis
Memberships, Awards, Certifications
Organised dedicated and motivated learning professional that believes my main purpose is to make a difference in people's lives
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About Ian

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Travels from
United Kingdom   United Kingdom
Citizen of
United Kingdom   United Kingdom
Cricket Ten Pin bowling
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